Understanding what already has been deployed is crucial if companies are going to be successful managing their infrastructure. This might sound obvious, but experts say it's not always done. Gartner analyst John Phelps says many companies don't know where all their servers are located, who controls and owns them, and the main functions and applications running on them. Blue-Dot performs discovery services for companies to give them a clear picture of what they currently have. Helix agents are deployed throughout the network and information about the infrastructure is sent to the Agnesi configuration database. An architecture map of the environment is created for the customer. As long as the Helix agents continue to collect data the architecture is maintained. Auto-discovery of all changes in the network is reported back to the central database for the customer's use. Component level data that is discovered include: Network: Routers Switches Network Links Ports Hub Firewalls Servers: RAM Processors Disk Network Connectivity Operating System Software Desktop: RAM Processors Disk Network Connectivity Operating System Software Printers